About Return Policy

Call/WhatsApp  +91 888 222 10 50

Mail-Care@hotelvaluemart.com

Office –Innov8

Can I cancel an order?

Though Hotel Value Mart website itself does not have any option to cancel an order once the payment is made, you can definitely get in touch with our Customer Service on +91 888 222 10 50 (Call/WhatsApp) at the earliest (within 24 hours of placing the order) with your Order No. to cancel it. If your order has not been processed, we can cancel it and refund the amount as Hotel value mart Credits which can be used against any further order made on Hotel Value Mart within 90 days of issue of the credits.

Can I return an order?

Only in case of damaged goods or incorrect good received , you can take benefit of return policy get in touch with our Customer Service on +91 888 222 10 50 (Call/WhatsApp) at the earliest (within 24 hours of placing the order) with your Order No. to cancel it. If your order has not been processed, we can cancel it and refund the amount as Hotelvaluemart Credits which can be used against any further order made on Hotel value mart within 180 days of issue of the credits.

 Can I modify or change my order?

Our helpful and friendly Customer Service Executives are always at your service in case you want to modify your order; simply call/WhatsApp +91 888 222 10 50. Please note if your order has already been shipped, we will not modify your order. They will also be happy to help you if you want to update your shipping address. Remember to be as quick as possible and contact our Customer Service at the earliest for anything like this.

 I’ve canceled an order. By when can I expect a refund?

Once your order has been canceled, we will immediately activated refund policy process. Your refund will be in the form of Hotel Value Mart Credits, which can be used for any of your subsequent purchases with us. The subsequent purchases need to be made within 90 days.

How do I contact Hotel Value Mart Customer Service Team?

You can get in touch with our Customer Service by emailing us Care@hotelvaluemart.com or can call/WhatsApp us on +91 888 222 10 50 between 10 a.m. and 7 p.m. for our return policy.